Returning Non-Personalised Products
You must let us know if you wish to return a non-personalised product within 7 days of receiving your order. Your item must be in the same condition as when you received it, unused and in its original packaging.
To request a return, please email us at hello@littlewhitefeatherco.com with your order details and a brief reason for return. Items sent back to us without first requesting a return will not be accepted.
Unless the goods are faulty or misdescribed, you are responsible for paying the postage cost of any returned items. Please obtain proof of postage for your records.
Non-Returnable Items
Products that are personalised (e.g., containing your names, dates, or venue details) or created to your bespoke specifications cannot be returned unless they arrive damaged or incorrect (as a result of a mistake we have made). You are responsible for ensuring all details are correct when you are sent an digital sample.
We do not accept returns of sale items or gift cards unless they arrive faulty or misdescribed.
Damaged, Faulty, or Incorrect Items
Please inspect your order upon receipt and contact us by email within 7 days if the item is defective, damaged, or if you have received the wrong product, so that we can evaluate the issue and make it right.
Depending on the issue, we may replace or refund the damaged/incorrect goods. The decision of whether to offer a replacement or a refund is at our sole discretion.
Refunds for Returned Goods
Once we receive and inspect your return, we will notify you if the refund is approved. If approved, you will be refunded on your original payment method within 14 business days.
Please note it may take time for your bank or credit card company to process and post the refund. If more than 14 business days have passed since we approved your return and you still have not received your refund, please contact us by email.
Cancellations Before Dispatch or Completion
All cancellation requests must be emailed to us. If you wish to cancel your order more than 24 hours after placing it, a £25 administration fee will be charged. Your refund will be your order total minus the £25 fee.
If we have already created any personalised designs/artwork for your order, a design fee of 50% of your total order value will be deducted from your refund.
Once you have approved artwork for printing, no cancellations can be accepted. In this case, the full balance of your order is retained.
Timeframe for Cancellation Refunds
If your cancellation is approved, we will refund you on your original payment method within 14 business days (subject to any applicable cancellation or design fees above).
If more than 14 business days have passed since we have confirmed your cancellation refund and you still have not received it, please contact us by email.
EU 14-Day Cooling-Off Period
Shipping to the EU
If you are a consumer located in the European Union and your item is shipped into the EU, you generally have the right to cancel or return certain non-personalised products within 14 days of receipt, for any reason and without justification.
Exceptions
This cooling-off period does not apply to personalised goods (for example those featuring your name, date, or venue details) or items otherwise exempt under local consumer law. Goods must be returned unworn or unused, in original packaging, with proof of purchase.
Important Notes
Consistency with Terms & Conditions
This Returns & Refunds Policy is a summary of key points from our full Terms & Conditions. If any conflict arises between this summary and our full Terms & Conditions, the latter shall prevail.Your Statutory Rights
Nothing in this policy is intended to override your statutory rights under UK consumer protection laws, including the Consumer Rights Act 2015.Contact Us
For any queries regarding returns, refunds, or cancellations, email us at hello@littlewhitefeatherco.com